Living Islam is the largest Islamic store in the UK and boasts a massive collection of Islamic goods such as Islamic ornaments, Islamic vases, Islamic canvases, Islamic clothing, Islamic frames, Islamic clocks, halal perfumes, Islamic books, Islamic essentials and many other Islamic goods
How Can I Order?
You can order online through our secure website or call us on 01274 731908 to
place an order.
Where Can I Order?
You can order from our website at any time and any day of the week or place a
telephone order from Monday - Saturday 9.30am till 6pm, Sunday 11am till 5pm. We are closed at lunch time every Friday for Jumma prayers.
Can I Pre-order Items for Delivery?
No – we only accept orders for items that are in stock.
Is the Price of a Product the Same Instore & Online?
Although generally the prices do tend to be the same in store and online, there
may be some occasions whereby online prices do not reflect in store prices due
to exclusive online promotions, offers or reductions. Therefore, we do recommend
you check the website for the latest prices as they can change.
Can the Prices Change?
Yes they can. We will always do our best to offer you the best value available.
Can the Prices Change After I Have Placed My Order?
No. Once you have placed your order and you have received an email confirmation,
the price is guaranteed.
Can I Change My Order?
Once the order has been placed, it cannot be changed online. We cannot change
anything on your order however, we can cancel and re-order if the order has not
yet been processed. Please contact Living Islam on 01274 731908.
How can I cancel my order?
On most occasions, you can cancel your order within an hour of placing it.
However, please contact the Living Islam team and they will
confirm if your order can be cancelled or whether it’s too late for it to be
cancelled. You can cancel individual
items within the order. If the goods have already been despatched, we will not
be able to stop the delivery process.
Do you offer discounts on corporate or orders?
We offer discounts for orders over certain order values.
Please telephone Living Islam to discuss your requirements.
I have a Complaint. What are my Options?
If it is about a product you have bought our store or online, please get in touch
with the local store manager or call 01274 731908.
Which Payment Methods Can I Use to Place My Order?
We accept all major credit/debit cards for payment and Living Islam e-vouchers. The cards accepted include: MasterCard, Visa, Maestro, Solo.
Is it Safe to Send My Debit/Credit Card Details Over the Web?
Yes. We encrypt your payment card details using industry standard SSL technology
to ensure they are completely safe.
If I Don't Want to Pay Online What Do I Do?
Simply telephone our call centre on 01274 731908 and a member of the Living Islam team will be happy to process your order by telephone using your
payment card.
When Will I Be Charged?
Authority for payment must be given at the time of your order. Payment will
be taken immediately. If your card is authorised, you will receive an email
confirming that your order has been successful.
How Can I Pay for my Order?
We like to give you plenty of payment options, so you can use any of the following cards (MasterCard, Visa, Maestro, Solo). We also take security very seriously indeed, so your details
will be safe with us.
All credit and debit card holders are subject to validation and
authorisation by both us and the card issuer, to maintain security and prevent
fraud.
My Order has not Arrived on the Expected Delivery Date, What Should I Do?
If your order has not arrived when expected, please contact Living Islam on 01274 731908
and they will track your order and assist you with your query.
